Custom Alaska Private Touring Procedures Payment Procedures

All rates are quoted in US Dollars and include applicable taxes and fees, unless otherwise noted.


Last-Minute Requests
Because Alaska is not typically a last-minute destination, it can be especially challenging to design and plan custom services. For this reason, services requested within 60 days of arrival will require a non-refundable deposit of USD 250 per itinerary. This last-minute fee helps cover the time needed to adequately service your late request including contacting our suppliers to verify the availability of services and creating a tour program offer. Payment of this fee is required by credit card before we can begin to process your inquiry and is not refundable, but may be applied to your final invoice should you choose to confirm your program with us. We strongly encourage visitors to plan their services as far in advance as possible.


All custom group proposals are quoted with NET, non-commissionable rates and in US Funds.

All payments, including deposits and final payment, must be made by bank wire or ACH transfer (with exception made for last-minute requests as noted above). Banking details will be provided with our initial proposal.

All bank wire fees charged by your financial institution and intermediate financial institutions are your responsibility and should be accounted for when processing payment. Only the amount received by our bank can be applied to your invoice.

Room Configurations

Most hotel rooms in Alaska have either 2 double or 1 queen-size bed in each room (varies by hotel) and all rates quoted for single/double/triple/quad occupancy are based on existing bedding. Rooms with 3 or 4 beds for the most part do not exist. While some properties do offer rollaway beds, these are subject to availability upon check in and cannot be guaranteed or confirmed in advance. Additional fees for rollaway beds would need to be paid directly to the property.

Child Policy
Upon request rates will be provided for children ages 11 and under. Child rates apply only when the child shares a room with at least one adult and are based on the existing bed configurations within the room. Maximum occupancy is typically 4 guests, including adults and children.

Connecting Rooms
Connecting (adjoining) rooms are extremely limited with most properties not offering these rooms at all. The few properties that do have connecting rooms often have a very limited number and therefore these special rooms are subject to availability at the time of check in. Alaska Private Touring will pass along a family's request for connecting rooms, where possible, but unfortunately we cannot guarantee connecting rooms.

Special Requests

Due to the remote nature of many Alaskan suppliers, additional time and planning is required to accommodate special dietary needs. For this reason any dietary restrictions should be specified at the time of reservation or included with the final group manifest. Every effort will be made to provide reasonable options to accommodate guests based on the specific itinerary and destinations included.

Hotel Rooms
Special room requests, such as ground-level, adjoining or connecting (very limited), near elevator, etc., should be specified at the time of reservation or provided with the final group manifest. Alaska Private Touring will make every effort to convey these special requests and will pass them along to the various properties, however ultimately each hotel makes final room assignments. For this reason Alaska Private Touring cannot be held responsible if special room requests are not honored by the properties.

Client Refunds

Some circumstances, such as weather conditions, operator mechanical failures, or other reasons beyond anyone's control will result in the cancellation of service by the service provider and in these cases clients are generally due a refund. Refunds due for such cancellations must be verified by the Alaska Private Touring team prior to the refund being issued, and funds will be refunded through the original payee.

No Shows / Unused Services

Please keep in mind that services and excursions will operate in all kinds of weather. Any pre-booked service not checked-in for is considered a no-show and no refund will be issued. Most services cancelled by vendor for safety reasons are refundable, with few exceptions as noted.

Travel Documents / Itineraries
Custom Guided Group Programs

Reissue Fees Concerns While Traveling

In the unlikely event that clients encounter problems during their journey as organized by Alaska Private Touring clients MUST contact Alaska Private Touring immediately for assistance. If the group is traveling with a guide provided by Alaska Private Touring, group members are expected to bring their concerns to the guide so that such concerns can be addressed immediately if needed.

If guests are traveling independently or with their own tour leader, it is expected that someone on behalf of the traveling party will address any concerns or problems to the Alaska Private Touring team as soon as possible. An after-hours contact phone number will be provided with final travel documents so that Alaska Private Touring staff can be reached at any time, day or night. For concerns involving a hotel and/or tour supplier for services arranged by Alaska Private Touring, it is also imperative that the representative file a report with the supplier. If neither Alaska Private Touring nor the supplier is contacted at the time of the problem, no claims will be considered for compensation.

If a written account of the concern is filed, it should be forwarded to Alaska Private Touring within 30 days of completion of the travel services provided by Alaska Private Touring. We cannot consider claims received after 30 days.


Alaska Private Touring, and its affiliated entities and its employees, shareholders, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for these trips or tours. Because Alaska Private Touring assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of any of the tour suppliers, or other employees agents, (2) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (3) any wrongful, willful, or negligent act or omissions on any part of any other party not under the supervision or control of the Operator.

Act of God / Force Majeure

Alaska Private Touring and/or its suppliers cannot assume liability for any loss, damage or injury of any nature resulting from an Act of God or any other force majeure (arrangements in any way because of unusual or unforeseeable circumstances beyond our control). These can include, for example, war, riot, labor strike dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, or adverse weather conditions. We highly recommend offering travel insurance protection to clients.

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